Frequently Asked Questions

Q and A

What to Bring to Boarding?

Please bring your dog's food, a collar with a tag or your number on it, and medication (if needed). Food should be in zip lock bags or a closed container with your dog's name on it. It does not need to be portioned out, just make sure there is enough for the duration of their stay. And of course, if you haven't yet, please send updated shot records. You can do that through the intake form, or text us a picture.

Should I Bring Toys/Beds/Bowls/Crates?

We prefer you don't. We have everything your dog will need and then some. Bringing personal items makes some dogs possessive. We also can't guarantee you will get your items back. However, if you really want to send their items with them, please add your pet's name to them.

Do You Send Pictures/Updates?

Absolutely! We love to. You will get pictures and text updates. If you would like more information or want more updates at any point, just ask us. If you are out of cell reception, or prefer not to receive texts, please let us know.

What About a Meet and Greet?

We don't require a meet and greet. We would love a phone or video call to go over basic information and your dog's needs. We recommend scheduling a doggy day care before long term boarding. It can help anxious dogs feel more relaxed before staying over-night. But we don't require it.

What Vaccines Do You Require?

All dogs must be current on their vaccines. We require they have rabies, distemper, and parvovirus. We highly recommend Bordetella (kennel cough). We have this vaccine on site and can administer them for an at-cost price.

What if My Dog Doesn't Get Along with Others?

If your dog doesn't get along with other dogs, or if they have a history of aggression or biting, please let us know. We are able to take them, we will just keep them separated from the other dogs.

What is the Process for Animal Care in My Home?

We meet you at your place, get acquainted with the animals and you show us the drill: how, when, and what you feed. We will come take care of your animals on the dates and times we agreed on. We currently aren't offering overnight stays at your home. Drop-in visits only.

Do You Offer Any Discounts?

Yes, we offer long-term boarding discounts, second dog discounts, and emergency boarding discount. We also offer discounts on a case-by-case basis. Reach out to us directly to inquire about our client support program.

What is a Behavior Assesment?

If your dog is exhibiting aggressive, destructive, or otherwise challenging behavior, we conduct a behavior assesment. They come for the day, and we work with them on figuring out what the root cause of the issue is, and what tools would work best for your dog. Assessments include phone support for the month following the assessment.

Do You Charge a Cancellation Fee?

We don't charge a cancellation fee. Why? Because we understand life is hectic, and it changes, and things happen. If you need to cancel your reservation for any reason, even the morning of, we don't charge you anything. Or if you come back early, we just get paid for the time we cared for your pet, not the days we had scheduled.

How Do You Calculate Payment for Boarding?

We charge by night for a 24-hour period. So, if you drop your dog the morning of one day and pick up the morning of the next day that's $80/overnight rate. If you drop off in the morning of one day and pick up in the afternoon of the next day, an overnight rate and a day care stay rate is added. If dogs are picked up after 9pm the next day, an overnight rate is applied. For example, if you drop your dog off on Monday morning and pick up Tuesday afternoon the payment will be $80 (for the first 24hr period) and an additional $45 for the day stay on Tuesday. If you dropped off Monday morning, and picked up Tuesday morning the rate will just be $80.

What Payment Methods Do You Take?

We take venmo, zelle, cash, or check. If you need a receipt or invoice, please let us know. We are happy to provide you with one.

What Are Your Rates?

Doggy Day Care - $45 first dog. $5 discount per dog after that. $50/puppy rate (under 8 months old).

Overnight Boarding - $80 first dog. $85/night for puppies or non-friendly dogs.

Animal Care visits - $35 and up. Price depends on distance, needs, and number of animals. Manure cleaning is an additional fee.

Training - Phone consultation: free. Training session $200 (can last between 1-2 hrs).

Behavioral Assessment - $200-$250 for the day/meeting.

Sleeve and Muzzle Bite Work - Please call for pricing and conditions.

Discounts We Offer: $5 discount per additional dog for all services. Long term, medical or other emergency rates $55-$65/night (depending on length and needs basis). Rescue dog and Doney Park residents $5 discount for first service provided.

If you have any other questions, please give us a call or shoot us a text (928)699-6109. We love making sure your pet's stay or care is as stress free as possible!